Building a Focus on Customer Service and Training

Building a Focus on Customer Service and Training

March 17, 2020, 9:45 AM - 10:45 AM

Sands 304
Language:
English

A cutting-edge security solution or new platform is only as good as a user's ability to learn and use the system. This means that a training program that serves both end-users and integrator partners is critical. But how can an effective training program be built? Where do integrators and manufacturers start? What are end users looking for in a training program? And how can integrators provide customer-centric training and support? In this presentation, speakers will address these and other questions surrounding the development and implementation of a comprehensive, easy-to-implement training program. They will identify the best ways to present information, new and innovative strategies for learning, and which avenues resonate with integrators and end-users.

Learning Objectives:
1. Define the key characteristics of a comprehensive training program for both integrators and end-users.
2. Identify the pain points of customers when learning a new system or platform.
3. Discuss methods for developing and executing a training program that serves a variety of audiences.

Contributors

  • Bill Nussman

    Presenter

    Training Manager

    Vanderbilt

    Bill Nussman has been with Vanderbilt for 16 years, and his experience and expertise have allowed him to spend his days educating other employees,...

Categories

  1. Track
    Strategic Management

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