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Building a Focus on Customer Service and Training

Building a Focus on Customer Service and Training

March 17, 2020, 9:45 AM - 10:45 AM

Sands 304

A cutting-edge security solution or new platform is only as good as a user's ability to learn and use the system. This means that a training program that serves both end-users and integrator partners is critical. But how can an effective training program be built? Where do integrators and manufacturers start? What are end users looking for in a training program? And how can integrators provide customer-centric training and support? In this presentation, speakers will address these and other questions surrounding the development and implementation of a comprehensive, easy-to-implement training program. They will identify the best ways to present information, new and innovative strategies for learning, and which avenues resonate with integrators and end-users.

Learning Objectives:
1. Define the key characteristics of a comprehensive training program for both integrators and end-users.
2. Identify the pain points of customers when learning a new system or platform.
3. Discuss methods for developing and executing a training program that serves a variety of audiences.


  • Bill Nussman


    Training Manager


    Bill Nussman has been with Vanderbilt for 16 years, and his experience and expertise have allowed him to spend his days educating other employees,...

  • Jeff Bransfield


    National Sales Manager

    RS2 Technologies

    Jeff Bransfield serves as the National Sales Manager at RS2 Technologies, LLC, where he is responsible for overseeing the company's team of sales...

  • Sherinda Barrow


    Director, Education Services

    Open Options

    For more than 15 years, Sherinda Barrow has served as the Director of Education Services for Open Options. During her tenure, she built a world-class...


  1. Track
    Strategic Management

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