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FAQs

What is happening with ISC West?

ISC West 2020 scheduled for October 5-8 in Las Vegas, Nevada - has been canceled due to industry and market circumstances. While we cannot convene in person in 2020, Reed Exhibitions, along with Premier Sponsor SIA (Security Industry Association), will transform ISC West 2020 into an all-virtual event occurring on October 5-7, 2020 to serve the security and public safety community.

In the coming weeks, our team will be rolling out additional information on the ISC West 2020 Virtual Event, including formats for education, discussion groups, matchmaking, showcased solutions and technologies, plus elements to celebrate the security community.

For 2021, ISC West will return to the Sands Expo in Las Vegas, Nevada for an in-person event to take place on March 23-26 (SIA Education@ISC: March 23-25 | Exhibit Hall: March 24-26). Stay tuned for more information.

Cancellation Policy

ISC West 2020 Attendee Policy:
All amounts paid to attend the Expo or conference/education to date for the March 2020 ISC West edition will be refunded in the next 45 days. If you do not receive a refund, please contact customer service at inquiry@isc.reedexpo.com or 800-840-5602. Please note: If you registered prior to January 10, 2020, you will be contacted by a member of our customer service team to refund your registration fees manually.

ISC West 2020 Exhibitor Policy:
All amounts paid for exhibit space or media to date for the March 2020 ISC West edition will be or can be credited and used as follows in any combination:

  • Towards participation in the March 24-26, 2021 edition of ISC West 
  • Towards participation in ISC West 2020 Virtual Event (Oct 5-7)
  • Participation in ISC News Digital Sponsorships, ISC West Virtual Vendor Solution Sessions or Partner Bulletins (pending availability), must be fulfilled by West ‘21 live event.
  • Towards participation in ISC East 2020 (November 18-19, 2020)

The credit can be applied to your outstanding balances for any event for which you are already contracted to participate or to new contract(s) listed above. If you have any questions or would like to discuss your options further, please contact your ISC Sales Representative.

Refunds can be requested upon approval. A 20% retention fee will be collected on the contracted obligation, due to sunken costs incurred by Reed Exhibitions for the 2020 event and contractors/suppliers.


How do I cancel my hotel reservation?

For reservations at the Venetian/Palazzo Headquarter Hotel, your hotel reservation will be fully refunded in 5-7 business days and you should receive a communication regarding this matter. For any additional questions, please call the Venetian/Palazzo directly at:

Reservations
The Venetian Tower (Toll Free): 866.659.9643
The Palazzo Tower (Toll Free): 866.263.3001
Local: 702.414.4100
Email: reservations@sands.com

How do I cancel my flights?

ISC does not handle changes or cancellations regarding airfare. Please contact your airline directly to make any changes to your flight(s).

What do I do about my orders placed for ISC West 2020 (ie. shipping of freight, storage, catering, etc)?

Freeman Customer Support
(888) 508-5054 or (702)579-1700
customersupport@freeman.com  or FreemanLasVegasES@freeman.com

Freeman Event Technology
AVservices@freemanco.com
214-333-1817

Freeman Exhibit Transportation
(800)995-3579
exhibit.transportation@freeman.com

Sands/SES
(702)733-5070
servicecenter@sandsexpo.com

Phoenix Int’l Logistics
(908)355-8900

What are the next event dates and times?

ISC West 2020 Virtual Event

Monday October 5, 2020 1:00 PM ET – 4:30 PM ET
Tuesday October 6, 2020 1:00 PM ET – 4:30 PM ET
Wednesday October 7, 2020 1:00 PM ET – 4:30 PM ET

ISC West 2021

SIA Education@ISC

Tuesday March 23, 2021
Wednesday March 24, 2021
Thursday March 25, 2021

Exhibit Hall

Wednesday March 24, 2021 10:00 AM – 5:00 PM
Thursday March 25, 2021 10:00 AM – 5:00 PM
Friday March 26, 2021 10:00 AM – 3:00 PM

How do I register to attend?

Registration will be open soon for our ISC West 2020 Virtual Event and ISC West 2021 in-person event.

Sign up here to be the first to know when registration opens for ISC West 2020 Virtual Event (October 5-7).

Sign up here to be the first to know when registration opens for ISC West 2021 (SIA Education@ISC: March 23-25 | Exhibit Hall: March 24-26).

Please note: If you were registered for the 2020 in-person event, all amounts paid to attend the Expo or conference/education to date for the March 2020 ISC West edition will be refunded in the next 45 days. For any questions, please contact our customer service team directly at inquiry@isc.reedexpo.com or 203.840.5602 or 800.840.5602. If you registered prior to January 10, 2020, you will be contacted by a member of our customer service team to refund your registration fees manually.

Who do I contact for speaking opportunities?

The submission period to speak in the 2021 SIA Education@ISC West program is closed. For any other questions or to be added to a waiting list to speak in our 2020 Virtual Event or at a future ISC Security Event, please contact Nicole Miller by phone at (203)-840-5466 or by email at nmiller@reedexpo.com.

When will the program agenda be available?

The ISC West team is hard at work organizing a robust agenda full of educational programming, networking opportunities, product & technology exploration, and more for our ISC West 2020 Virtual Event. We anticipate announcing full agenda details including Keynote speakers, sessions tracks & titles, speakers, and more by mid-August.

The ISC West 2021 SIA Education@ISC Program will be released in tandem when our 2021 registration opens. Sign up here to be the first to know when registration opens for ISC West 2021 (SIA Education@ISC: March 23-25 | Exhibit Hall: March 24-26).

QUESTIONS?

For any questions related to the 2020 ISC West Virtual Event, we invite you to contact our customer service team directly at inquiry@isc.reedexpo.com or 203.840.5602 or 800.840.5602, a member of the ISC West Show Management Team, or your ISC Sales Representative.